Most customers prefer to leave a key out for us if they can not be there on our arrival. We also pick up and drop off keys. Rental managers and customers no longer have to schedule appointments to meet our cleaners at the property. Keys can be picked up at any time, and are dropped off immediately after the work has been completed.

Common signs of mould include visible mould growth, which can appear in various colours and textures, a musty or earthy odour, frequent allergic reactions or respiratory issues among residents, and persistent damp spots on walls, ceilings, or floors.No, it is not essential for someone to be home. Many customers and rental agencies will leave a key out for us to enter by ourselves. Our cleaning technicians are trained professionals you can trust to be on site alone. If we need to discuss the cleaning needs or the quotation before we can commence with the work, it is advisable that a decision maker be on site when we arrive.

The cost can vary depending on various factors like the size of the area, the condition of the carpet, and the company. It’s best to get an estimate from the cleaning service. Our prices are competitive, transparent, and fair. We provide a guaranteed, fixed-price quote for FREE with no obligations.

Yes, it is advisable to move some furniture and belongings before the carpet cleaning service arrives. While some furniture moving is usually included in the service, there may be exceptions for heavy or delicate items. To facilitate the cleaning process and ensure the safety of your belongings, we kindly request that you remove all personal items from the room, including small items from the floor. Additionally, please unplug and remove all electrical appliances and electronics, as well as any ornaments or decorations. Please be advised that this preparation should be completed prior to the scheduled service date. - There may be an additional charge to move furniture. We prefer that you pre-move your furniture or allow us to wash around them. We generally move lounge suites and chairs as required, but we ask that you remove any small items and breakables before we steam clean your carpets. We cannot move electronics, dressers, heavy beds, sectionals or furniture that will be difficult to move for our technician.

Before steam cleaning, it is advisable to vacuum the area, remove furniture, and take note of any particularly soiled or stained areas.

It is not necessary for you to be present during the cleaning process, but it might be helpful to be available at the beginning to discuss any specific concerns with the technician.

In order to achieve a better result, it is essential that the carpet is vacuumed prior to cleaning. We pre-vacuum the carpet using a vacuum cleaner with strong suction to ensure the removal of as much dry dirt as possible.

Keep the area ventilated, avoid walking on the carpet until it is dry, and refrain from placing furniture back on the carpet until it is completely dry.

It's best to wait until the carpet is fully dry before moving furniture back onto it. This typically takes about 3 to 12 hours.

Carpet steam cleaning, also known as hot water extraction, involves injecting hot water and cleaning agents into the carpet at high pressure and then vacuuming it up along with the dirt and grime. Water alone is not very effective at cleaning as it doesn't penetrate the fibres to remove soils. Our carpet steam cleaning services use surfactants or enzyme-based cleaning solutions that are more effective and usually environmentally friendly.

The duration required for carpet cleaning depends on several factors, including the size of the area and specific circumstances. On average, steam cleaning carpets takes approximately 15 minutes per room. However, when considering a vacant three-bedroom house with convenient access, the cleaning process typically takes around two hours. It's important to note that the time spent on-site will be influenced by various factors, including setting-up time for the cleaning equipment, accessibility, furniture present, level of soiling, stains, and the type of cleaning treatment needed.

Normally only a single technician will arrive at a residential dwelling for any of our cleaning services. The number of technicians can vary, depending on the size of the job or the time allocated to complete a particular job.

Your carpets should be dry within about 2 hours after the steam cleaning depending on the weather, temperature and humidity conditions. To help the drying process you can open windows and doors to improve air flow or use a fan and a dehumidifier. If you need to walk on the carpets you can do so with clean bare feet and you will clearly be able to feel when your carpets are no longer damp. Try to limit any carpet activity until the carpet is fully dry.

Yes, steam cleaning is often effective in removing stains and odours, but some stubborn stains might require special treatment.

We specialise in the professional removal of spots, spills and stains for any carpet. Most soft stains will be removed in our standard carpet steam cleaning process. The most common stains that need specialised treatment are coffee, tea, red wine, blood, crayons, candle wax, faeces, glue, cordial, drinks, nail polish, cosmetics, urine, vomit, etc. The longer the spill is allowed to remain on the carpet or upholstery, the more chance there is of permanent discolouration damage. Although our technicians are fully trained in stain removal we cannot guarantee 100% removal of all stains for some spills that result in permanent carpet damage.

Yes, the high temperature of the steam is effective in killing most bacteria and dust mites present in the carpet.

Ideally, you should refrain from walking on the carpet until it is completely dry. However, if it is unavoidable, make sure to do so barefoot or with clean socks. Be cautious while transitioning from the damp carpet to hard flooring or tiles, as the moisture can make your feet or socks slippery, posing a potential risk for slipping.

Yes, there will be some moisture in the carpet after cleaning. However, we use a powerful water extraction system to ensure maximum moisture removal, minimising the dampness of the carpet. Additionally, drying fans can be employed to speed up the drying process.

Yes, like laundering clothes, there is always some residue. A good carpet cleaner will use a rinsing agent to remove cleaning solution residues, which is similar to using a fabric softener. This ensures your carpet feels softer and stays clean for longer.

Professional services use advanced techniques and products to treat stains, but not all stains can be completely removed.

Pet odours can be challenging to remove, especially if urine has soaked through the carpet. A professional service can treat the area to neutralise the odour, but in severe cases, replacement of the carpet padding may be necessary.

No. Carpets are made to be cleaned and the steam cleaning method is the most thorough cleaning method and recommended by most carpet manufacturers.

It is important that carpets dry as soon as possible in order to not develop a musty smell. Wool carpets mostly have a tendency to smell when they are wet but this smell will go away as the carpets start to dry. Your carpets should be dry within about 4 to 6 hours after the steam cleaning depending on the weather, temperature and humidity conditions. To help the drying process you can open windows and doors to improve air flow or use a fan and a dehumidifier. If you need to walk on the carpets you can do so with clean bare feet and you will clearly be able to feel when your carpets are no longer damp.

The dampness of the carpet can cause a smell immediately after cleaning. This smell usually dissipates once the carpet is dry. Increasing ventilation can help speed up the drying process.

When performed correctly, steam cleaning should not cause your carpet to shrink. However, over-wetting or using overly hot water can cause issues.

Carpet steam cleaning is generally considered environmentally friendly. While it uses water and chemicals, it consumes less water compared to traditional carpet cleaning methods. Additionally, at our company, we are committed to minimising environmental impacts by using professional-grade cleaning products that are safe for both people and pets. Our cleaning solutions are approved, mild, non-hazardous, non-corrosive, bleach-free, biodegradable, and environmentally friendly, thus ensuring the safety of individuals, pets, and structures while being mindful of our ecological footprint.

Yes, our cleaning products are safe for everyone, including children and pets. We use professional-grade cleaning products that are approved, mild, non-hazardous, non-corrosive, and bleach-free. Additionally, they are biodegradable and environmentally friendly, ensuring the safety of people, pets, and structures.